Terms of service.
Terms of Service
Effective Date: 3/30/2025
Welcome to Shepherd’s Peak Coffee LLC! By accessing or using our website, you agree to the following terms and conditions. Please read them carefully.
1. Overview
These Terms of Service (“Terms”) govern your access to and use of our website, products, and services provided by Shepherd’s Peak Coffee LLC (“we,” “us,” “our”). By placing an order or using our website, you agree to be bound by these Terms.
2. Products & Availability
We strive to provide accurate descriptions and images of our coffee products. However, we do not guarantee the availability of any product listed on the website and reserve the right to discontinue or change products at any time without notice.
3. Pricing & Payment
All prices are listed in USD. We reserve the right to modify prices at any time. Payment must be made in full at checkout using approved payment methods. Your purchase is only confirmed once payment is processed successfully.
4. Shipping & Delivery
We ship orders to valid U.S. addresses only. Delivery times may vary based on your location and carrier delays. We are not liable for delays once the product has been shipped.
5. Returns & Refunds
Due to the perishable nature of coffee, we do not accept returns of opened items. Please see our Return Policy for more details. We will address any issues related to damaged or incorrect orders promptly.
6. Intellectual Property
All content on this website—including text, logos, graphics, and images—is the property of Shepherd’s Peak Coffee LLC and protected by copyright and trademark laws. You may not use or reproduce any content without prior written permission.
7. Limitation of Liability
To the fullest extent permitted by law, Shepherd’s Peak Coffee LLC shall not be liable for any damages arising from the use of, or inability to use, our products or website.
8. Changes to Terms
We may update these Terms at any time without notice. Your continued use of the site after changes are posted constitutes your agreement to the revised Terms.
9. Governing Law
These Terms are governed by the laws of the State of Tennessee, without regard to its conflict of law principles.
10. Contact Us
If you have any questions, please reach out to us at:
📧 contact@shepherdspeakcoffee.com
Privacy Policy
Privacy Policy
Effective Date: 3/30/2025
At Shepherd’s Peak Coffee, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, billing/shipping address, phone number, and payment details when you place an order or contact us.
Order History: Products purchased and transaction details.
Website Usage Data: Your IP address, browser type, device info, and browsing behavior through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
Process and fulfill orders
Communicate with you about orders, promotions, or updates
Improve our website and customer experience
Prevent fraud and comply with legal obligations
3. How We Share Your Information
We do not sell your personal information.
We may share data with trusted third-party providers who help us operate our website and fulfill orders (e.g., payment processors, shipping partners). These providers are required to keep your data secure and use it only for the services we request.
4. Cookies & Tracking
We use cookies to improve your browsing experience and analyze website traffic. You can choose to disable cookies in your browser settings, but this may limit some functionality of the site.
5. Data Security
We implement industry-standard security measures (such as SSL encryption) to protect your information. However, no method of transmission over the internet is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
Access or correct your personal data
Request deletion of your data
Opt-out of marketing communications
To make a request, contact us at [your email here].
7. Children’s Privacy
Our website is not intended for use by children under 13. We do not knowingly collect personal data from children.
8. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date at the top.
9. Contact Us
If you have any questions or concerns about your privacy, please contact:
📧 contact@shepherdspeakcoffee.com
Return Policy
Shepherd’s Peak Coffee Return Policy
Customer satisfaction is our top priority. If there’s an issue with your order, we’ll make it right.
Returns & Exchanges
Due to the perishable nature of coffee, we do not accept returns on opened bags. However, if your order arrives damaged, incorrect, or if you’re unsatisfied with your experience, please contact us within 7 days of delivery and we’ll work with you to find a solution — including a replacement or store credit when appropriate.
Order Issues or Damaged Goods
If your order arrives with any issues (wrong item, damaged during shipping, etc.), please email us at contact@shepherdspeakcoffee.com with your order number and a photo of the issue so we can make it right.
Cancellations
Orders may be canceled if they haven’t yet shipped. Once shipped, all sales are final unless the product is defective or damaged.